IT Support & Installations
Remote Technical Support
Up to 30 minutes of remote troubleshooting or assistance.
What’s included
Additional time must be agreed separately.
IT Support & Installations
Home Tech Visit (On-Site Troubleshooting)
An on-site visit in the standard Nassau service area for everyday home tech help.
What’s included
- Standard Nassau service area
- First hour of troubleshooting
- Basic home technology assistance
- Basic network troubleshooting where appropriate
Parts, replacements and extra labor are separate.
IT Support & Installations
Additional On-Site Labor
Extra approved technical work beyond the included time or scope.
What’s included
- Approved before any extra work starts
An hourly rate for extra time, not the price of a complete job.
IT Support & Installations
New Computer Setup
Setup of one computer, ready to use.
What’s included
- Initial configuration and standard updates
- Basic applications and accounts
- Up to 90 minutes of labor
Software licenses, large data transfers and advanced setup are separate.
IT Support & Installations
Printer Setup
One printer connected, configured and tested.
What’s included
- One printer
- Connection to up to two computers
- Configuration and testing
- Up to one hour of labor
Repairs, replacement parts and extended troubleshooting are separate.
IT Support & Installations
Basic Home Router or Wi-Fi Setup
One router configured and tested.
What’s included
- One router
- Basic configuration
- Connectivity testing
- Up to one hour of labor
Equipment and advanced networking are separate.
IT Support & Installations
Business IT Care
Ongoing support for a small business: scheduled remote help and a monthly check-in.
What’s included
- One business location
- Up to five computers
- Two hours of scheduled remote support monthly
- One monthly technology check-in
- Support for computers, printers, Wi-Fi, email, cameras and buying advice within agreed limits
Starting scope. On-site visits, extra devices and extra hours are quoted separately. Not unlimited or 24/7.
IT Support & Installations
Computer Upgrades or Data Transfer
Upgrades, component changes or data transfers, quoted by condition and data volume.
What’s included
- Quote based on hardware condition, compatibility and data volume
Parts, licenses and recovery work are separate.
IT Support & Installations
Microsoft 365 or Google Workspace Administration
User administration, permissions, migrations and agreed account management.
What’s included
- Business user administration
- Permissions and migrations
Licenses and ongoing support are scoped separately.
IT Support & Installations
PC Parts Buying Assistance and Procurement
Hardware consultation, compatibility checks, sourcing and agreed procurement.
What’s included
- Compatibility checks and sourcing
Parts, freight, duties and service charges are disclosed before any purchase.
IT Support & Installations
Computer Cleanup and Optimization
Updates, cleanup and basic performance tuning, quoted by the computer's condition.
What’s included
- Updates and cleanup
- Basic performance optimization
IT Support & Installations
Smart TV and Display Setup
Settings, connections, apps and accounts set up on smart TVs and displays.
What’s included
- Settings, connections and applications
- Your accounts configured
Hardware, subscriptions and mounting are separate.
IT Support & Installations
Wi-Fi Improvement and Installation
A stronger Wi-Fi signal for your business or home: new access points and cabling, or the right devices sourced for you.
What’s included
- Assessment of coverage and dead zones
- Installation of new access points
- Network cable runs where needed
- Sourcing suitable devices to improve your signal
- For business and residential properties
Equipment, materials and labor are itemized in your quote.
IT Support & Installations
Security Camera Setup and Installation
Residential and commercial camera solutions.
What’s included
- Camera placement and coverage planning
- Mounting and storage configuration
- Remote access and basic network setup
Equipment and materials are separate.
IT Support & Installations
Office or Home Workspace Setup
Computers, networking, displays and related devices set up together.
What’s included
- Procurement, configuration and installation needs confirmed first
IT Support & Installations
Network Cabling or Cable Cleanup
Cable routing, termination, organization, cleanup and testing.
What’s included
- Quoted after assessing access, run lengths and materials
IT Support & Installations
Digital Display or TV Mounting
Display mounting based on wall, screen size, location and cable routing.
What’s included
- Brackets and cable routing considered in the quote
Materials and mounting hardware are separate. Licensed electrical or structural work is not provided.
IT Support & Installations
LED or Smart-Device Installation
Installation and configuration of compatible low-voltage LED or smart devices.
What’s included
- Quoted by layout, equipment and mounting
Electrical work beyond permitted capabilities is not provided by Baha Connect.
IT Support & Installations
Smart Home Setup
Set up a smart home around the ecosystem you prefer, such as Amazon Alexa or Google Home.
What’s included
- Ecosystem devices such as Alexa or Google Home set up and connected
- Compatible smart devices configured
- Wi-Fi and account setup
Devices, subscriptions and materials are separate.
IT Support & Installations
Smart Lock Installation
Smart locks installed and set up for your home or business.
What’s included
- Smart lock installation
- App and account setup
- Connection to your smart home ecosystem where supported
Locks, hardware and materials are separate.